Today, we delve into the insights of “Humble Inquiry: The Gentle Art of Asking Instead of Telling” by Edgar H. Schein, a book that illuminates the transformative power of asking meaningful questions to build trust, improve relationships, and enhance decision-making.
The Power of Humble Inquiry:
“Humble Inquiry” introduces the concept of humble inquiry, which involves asking questions with a genuine intent to learn and understand, rather than simply seeking to convey information or assert one’s knowledge. This subtle yet profound shift in communication can lead to more meaningful conversations and deeper connections with others.
The Three Levels of Humble Inquiry:
The book presents three levels of humble inquiry, each representing a different degree of humility in communication:
- The Level of Sharing: At this level, people share information without necessarily inquiring into each other’s thoughts or feelings. While it can be a starting point, it may not lead to the depth of understanding required for effective communication.
- The Level of Telling: This level involves sharing opinions, advice, or solutions based on one’s expertise or experience. While it may be valuable in certain situations, it can hinder open dialogue and collaborative problem-solving.
- The Level of Asking: The pinnacle of humble inquiry lies in genuine curiosity and asking open-ended questions. By seeking to understand others’ perspectives and feelings, individuals can create an environment where trust, empathy, and creativity flourish.
The Role of Humble Inquiry in Leadership:
For leaders, humble inquiry is an essential tool in building strong relationships with team members and clients. Here are some key takeaways and actionable value for leaders, coaches, and consultants in the real estate industry:
- Cultivate Curiosity: Encourage leaders to approach conversations with curiosity and a willingness to learn. By asking open questions and listening attentively, they can uncover valuable insights and perspectives from clients and team members.
- Develop Empathy: Humble inquiry enables leaders to put themselves in others’ shoes and understand their needs and concerns. This empathy fosters a sense of psychological safety, making it easier for clients and team members to express themselves openly.
- Promote Collaborative Problem-Solving: Instead of providing immediate solutions, encourage leaders to ask questions that encourage others to think critically and contribute to the decision-making process. This approach empowers team members and fosters a culture of collaboration.
- Build Trust: Trust is the foundation of any successful client-consultant relationship. Humble inquiry demonstrates a genuine interest in the clients’ goals and challenges, leading to stronger trust and rapport.
- Lead by Example: Leaders who practice humble inquiry set the tone for their teams. By demonstrating the art of asking, they encourage a culture of openness and mutual respect within the organization.